Job Description

Switchboard Operator I, Opt. SsWe continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents ? Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.The Illinois Department of Public Health is seeking a highly motivated Spanish speaking individual to serve as a Switchboard Operator supporting Environmental Health Programs in the Springfield Office. The position will answer phones, maintain files, and perform general clerical functions to support Health Protection Programs and operations. Responsible for opening, sorting, date stamping, and distributing all incoming mail. The ideal candidate for this position will have excellent organizational skills and strong communication skills.Benefits Statement As a State of Illinois Employee, you will receive a robust benefit package that includes the following: Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position) Competitive Group Insurance benefits including health, life, dental and vision plans. Pension plan through the State Employees Retirement System Deferred Compensation Program – voluntary supplemental retirement plan Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP) 10-25 days of paid vacation time annually (10 days for first year of state employment) 12 paid sick days annually which carryover year to year 3 paid personal business days per calendar year (pro-rated dependent on start date) 13-14 paid holidays per year 12 weeks of paid parental leave Employee Assistance Program and/or mental health resources These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: Functions Under direct supervision, serves as the Office's switchboard operator and receptionist. Responsible for opening, sorting, date stamping, and distributing all incoming mail. Assists Office Programs with simple clerical tasks such as preparing weekly itineraries, folding letters for mass mailings, typing labels for filing, and assisting with filing. Assists with preparing the Telephone Usage Certification forms including collecting forms and verifying staff have completed them correctly. Speaks and writes Spanish as necessary to address inquiries from Spanish-speaking individuals. Attends and completes mandatory knowledge-based and practical training required by the Office of Health Protection standard operating procedure and program requirements. Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school. Requires the ability to speak and write Spanish at a colloquial skill level.About the Agency The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $1.8 Billion in state and federal funds, 6 regional offices, 3 laboratories and over 1,400 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.

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